WEB SELF CARE
   
  Drivers and Downloads  
 

Below is a list of Downloads and Drivers related to our product.

 
 
 
Windows 8 32bit/64bit Device Driver

Windows 8 Device Driver   (File Size : 488KB)

 

 
MacOS 10.5 Device Driver

MacOS 10.5 Device Driver (File Size : 38KB)

 
Windows 32bit/64bit Device Driver

Windows XP/Vista/7/2003/2008 Device Driver   (File Size : 488KB)

 


 
MacOS 10.6 Device Driver

MacOS 10.6 Device Driver (File Size : 38KB)

 
  24/7 Support  
 

We are present for any questions you might have 24 hours a day, everyday of the week!



For technical complaints, support is available 24/7

Corporate/Business account
Phone Nigeria: 01-2716269 ext 138 -142, 01-7767720, 08079292254
Email: csd@cobranet.ng

UGO Modem/Residential
Phone Nigeria: 01-2716269 ext 143 -146, 01-7767720, 08079292254
Email: support@cobranet.ng

 
 
  Customer Care  
 

CUSTOMER CARE AND SUPPORT

 

Cobranet strives to provide the highest levels of service to its wide base of clients – both home users and corporate clients. The Support department in the company, which is manned by competent engineers proactively, monitors the network.

 

To provide efficient services, there is a 24 hour customer care department which is manned by 12 highly trained network engineers who at the first stage troubleshoot with the client and in most cases resolve the problem over the phone. In case of a unique problem or if the problem cannot be resolved over the phone, it is then escalated to the Field Engineering department and a service team is dispatched to fix the problem. Cobranet has 18 teams of engineers in the field department, equipped with spares parts, provided with cars to commute within the city.

 

Cobranet guarantees a minimum uptime of 97%, if not more.

 

 

SO WHAT GIVES COBRANET AN EDGE OVER OTHERS?

  • Service Reliability
  • Internet Speed and Competitive Pricing
  • 24/7 Customer Care
  • Non Line of Sight Technology
  • Highly Committed to Customer Satisfaction
 
 
  Service Centers  
 

Service Centers

  • Cobranet Head Office: Plot 8, Rafiu Babatunde Street, Lekki Phase 1, Lekki
  • TOFA Service Center: TO.FA Ltd, Plot 48 Adetokumbo Ademola Street, Victoria Island, Lagos
  • Apapa Service Center: Polysonic Mall, 1B Point Road, Apapa
  • Yaba Service Center: Veterans's Plaza, Near Marda Barracks, Herbert Macaulay Way, Yaba
  • Ikota Service Center: #A96, 1st Road, Ikota Shopping Complex, AJah, Lagos
  • Lekki Service Center: The Hub Media Store (Lekki), 1st Floor, Palms Shopping Centre, Lekki, Lagos
  • Ikorodu Service Center: #132 Lagos Road, Iya Ni Wura Complex, Jumofak B/Stop, Ikorodu, Lagos
  • Ikeja Service Center: Suite 58, Ogba Shopping Arcade, Ijaiye Road, Ogba, Lagos